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1. What software do I need to view the online videos?
   All of our online videos are in the RealPlayer format. You will need the latest...
   
2. Can I download the online videos to my hard drive and view them later offline?
   Yes, you may download the online videos to your computer for your personal use o...
   
3. Why can't you use an older codec that is compatable with older versions of Real Player?
   Firm Hand is a cutting edge site that is committed to delivering the highest qua...
   
4. Why does each movie ask for my username and password when I try to play them?
   This is because Real Player has to authenticate itself to the server, as it is t...
   
5. How do I get the movies to play once I download them?
   First, click on the movie you want to download. A dialog box will appear asking...
   
6. Why do I get disconnected while downloading the movie files?
   We test each and every movie file during the update process to insure that it do...
   
7. Why am I having trouble playing the Movie files - even after they are downloaded?
   Be sure that you are using the latest version of Real Player, which is now Real...
   
8. When I click a video link Real Player does not respond. Why is this?
   We suggest that you download the videos to your computer first, then play them f...
   
9. How long do your online videos run?
   Our online video clips run anywhere from 2 minutes to over 12 minutes in length....
   
10. Can I use your videos on my website?
    No. Absolutely not. We do not allow our movies or any other material from our si...
    
11. How often do you update?
    We update three times weekly - on Mondays, Wednesdays and Fridays....